Refund policy

Please read the item descriptions carefully and note product sizes & dimensions.

This product has been crafted by hand and may have slight irregularities or imperfections in color or embellishment. These irregularities are the result of the human involvement in the process and add to the finished products charm while ensuring you have a one-of-a-kind piece.

Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.

Cancellation Policy

  • The order placed can be cancelled within 2 working days from date of placement. We will issue a full refund through bank transfer in case its a prepaid order.
  • In case of ‘Ready to Ship’ items, order once placed can not be cancelled for exchange or refund.

    Exchanges & Replace:

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nikita@tikulistories.com we will inititate the pickup for the product.

    Returns:

    We strive hard to match your expectations and hence DO NOT TAKE RETURNS on a purchase unless the product received by you is damaged.

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at nikita@tikulistories.com.

    Sale items

    Only regular priced items may be refunded or exchanged. Sale items cannot be refunded.

    Need help?

    Contact us at nikita@tikulistories.com for questions related to refunds and returns.